Privacy Policy


  1. Willowvale Motor Industries (Private) Limited

Willowvale Motor Industries (Private) Limited (WMI), is a Mazda Distributor for the territory of Zimbabwe. WMI is a company duly registered in terms of the laws of Zimbabwe. When we refer to "we", "us", "our" or “Mazda Zimbabwe” "WMI", herein we are referring to Willowvale Motor Industries (Private) Limited (WMI),) and its affiliated companies, or any of them, as the context requires, as well as our successors in title. Our principal place of business is, 1-6 Dagenham Road, Willowvale Industrial Sites, Southerton, Harare, Zimbabwe. 

  1. Contact

If you have questions, concerns or need clarification about this Privacy Policy Statement, you may contact Willowvale Motor Industries (Private) Limited through email: or through telephone +263242620811-8., or by using the Contact Us form.

  1. Consent

By using the website, you agree to the terms and conditions set forth in this Privacy Policy Statement.

  1. Privacy Policy Scope and Updates

WMI respects your privacy and is committed to protecting it. This Privacy Policy Statement details our policies and practices regarding online customer information only and applies to our online activities and is valid for visitors to our website with regards to the information that they share with WMI  and/ which WMI collects. This privacy policy statement applies specifically to, a website for Mazda brand in Zimbabwe, owned and controlled by WMI. This policy is not applicable to any information collected offline or via channels other than this website. The business purpose of this website is to provide visitors:

(1) with Information on features and benefits of our range of passenger cars, crossovers, SUVs and pick-up trucks;

(2) with vehicle purchasing-related information

(3) with service information.

During the course of your visit, you may move to other Mazda web sites, including the sites intended to provide information about Mazda global product information. In addition, this website may provide links to third party sites not controlled by WMI, such as those belonging to Mazda Corporation or its global network of distributors. It is recommended that you check the specific privacy statements of those sites before providing any personally identifiable information Mazda Zimbabwe is not responsible for the privacy statements, content or data handling practices on other websites.

WMI reserves the right to modify this Privacy Policy Statement from time to time at our discretion. A revised Privacy Policy Statement will only apply to data collected subsequent to its effective date. At any time, the latest version of our Privacy Policy Statement is available on this Site or from our Customer Services Department.

  1. Personally Identifiable Information

During normal web site usage of we do not collect or store personally identifiable information such as name, address, email address, phone number. If, however, you make an inquiry to us by email or through the website, enquire about our products or special offers, request a quote or book a test drive, or receive a brochure or, and/or subscribe to our services, as well as when you subscribe to our newsletters or consent to receiving marketing communications from us including emails, we will collect and store some personally identifiable information such as name, address, phone number, email address, as well as the contents of the inquiry. If you do not submit such information when required or we do not have the right to use such information, it may not be possible for you to make use of our products, offers and/or services or for us to exercise our rights under the consent you granted in order to use this website.


  1. Processing and Use of Personally Identifiable Information

Mazda Zimbabwe will keep and use your Personal Information collected on (and any other information which it may hold about you from time to time) now and in the future to:

  • to record and maintain the details of your purchase of Mazda vehicle(s) for warranty purposes
  • inform you in the event of a recall campaign
  • To provide you with the goods and services you requested (e.g. brochure fulfillment, marketing or promotional materials including emails)
  • To handle your inquiry and fulfill your request by Mazda Zimbabwe or its partners including Mazda dealers or affiliates or our franchise principals.
  • Contact you if necessary in the course of processing or shipping an order for products or services
  • To provide you with information on products and services which may be of interest to you and respond to your comments or requests
  • Meet a request for or to develop new products or services and for the purposes of conducting market research
  • Generate site analytics that improve our site layout, content, product offerings and services and provide you the functionality that make the user experience more customer friendly and meaningful while using the website features
  • Compile user data that is stored in our corporate database and may be used for marketing and other purposes
  • Comply with legal requirements

The information you provide is stored in a manner appropriate to the nature of the data and may also be provided to our agencies for use on behalf of Mazda Zimbabwe in order to handle your inquiry in accordance with our prescribed privacy policy to. Aside from the above, it is never provided or sold to any other company for that company's independent use.

  1. Sharing Your Information

Mazda Zimbabwe does not rent,  or sell lists or databases with our clients’ information and will not provide any of your information to entities outside our company or its affiliates,  so as to permit them to market their products or services to you

Personally identifiable information that you provide to  may be shared with our authorised Mazda dealers. This is necessary, such as, in order to honor your request for a price quote on a vehicle or in order to provide a dealer with information for purposes of contacting you in their regular course of business. The dealer is not restricted by Mazda Zimbabwe in their use of your data. Authorised Mazda Dealers are independent entities and have their own privacy policies and privacy practices which may differ from ours. Please contact your Authorised Dealer directly for further information on their privacy policy. 

We may share personally identifiable information with vendors, contractors or partners in the normal course of business. Mazda Zimbabwe will use reasonable commercial efforts to ensure that such vendors, contractors or partners who have access to your personally identifiable information in connection with providing services for Mazda Zimbabwe keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Mazda Zimbabwe and only for the purpose we disclosed it to them and in a manner consistent with the law..

Site metrics for  may be shared with other Mazda websites or subsidiaries or affiliates.

  1. Security

Mazda Zimbabwe will take all technical and organisational measures, systems, policies and procedures to maintain accuracy of information and ensure your Personal Information is kept securely protected against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, and which provide a level of security appropriate to the risk represented by the processing and the nature of the Personal Information to be protected.